To update an existing guest complaint please click here.
Date | Guests Name | Our Mistake | Phone Number | Solution | Transaction # | Init. | Resolved Init. |
|---|---|---|---|---|---|---|---|
| January 05 2023 0:00:00 | Lisa Kane | Got two cup of chicken noodle but ordered tortilla | 3039291122 | Replace TWO cups of tortilla cup | 5491389 | Bc | |
| January 09 2023 0:00:00 | kelly Goms | Missing 8-Nugguets | Replace 8 Nuggets with a BOG | 5497151 | AL | ||
| January 10 2023 0:00:00 | Elena | Missed grilled club | Replace next time | 291 | md | ||
| January 25 2023 0:00:00 | Shadia s | Missing a M sprite | 7209805401 | Replace a M sprite next time | 5530552 | AL | |
| January 26 2023 0:00:00 | Kirt Jensen | was not given sm mac tray - catering | 8016569826 | give free sm mac tray next time | 5531203 | BUD | |
| February 02 2023 0:00:00 | Anili Sizhu | Burnt fries weren’t switched out when she was told they were. | 720 417 8400 | Sizhu Fry in app + bog next visit | 5549972 | G F | |
| February 02 2023 0:00:00 | Emily (debaggis)? | Missed 2 full meals no drinks | 3035796138 | Replace 2 sandwiches, 2 medium fries. 2 bogs | Can’t read my own writing sorry | Bc | |
| February 04 2023 0:00:00 | Tiffany Curtis | Granola parfait missing | 303-888-8703 | Replace parfait and give BoG | Mobile order | MK | |
| February 06 2023 0:00:00 | Darrin | SE Muffin xtra Egg,he didn’t get the extra egg | 3035014625 | Replace the muffin extra egg next time | 5681 | AL | |
| sarah k | ckn sand app wasn't working | Get ckn sand | Bud | ||||
| Anna B | ckn sand app wasn't working | Get ckn sand | Bud | ||||
| February 04 2023 0:00:00 | Martin Durham | Missing fries in kids meal | 303-514-3837 | Kids meal | 5554718 | MD | |
| February 16 2023 0:00:00 | Rosie bentley | Forgot wrap and dressing | 8066836766 | Replace wrap and dressing | 5579482 | Bc | |
| February 22 2023 0:00:00 | Christine | Hated cauliflower sandwich | 3035221809 | Cfa sand replacement | 1747 | Bud | |
| July 15 1905 0:00:00 | |||||||
| March 01 2023 0:00:00 | Kimberly Cottingham | Missing 2 fries | 7207578821 | 2 kids fries 1 bog | 5606762 | Gavin f | |
| March 01 2023 0:00:00 | Tom/Tina | Wrong sandwich | 813-748-7694 | New regular cfa sandwich | 59607019 | Gavin f | |
| March 08 2023 0:00:00 | Fernando valenzuela | Missed an oj and Spivey biscuit | 7205323163 | Replace and bog | 5620365 | Km | |
| April 03 2023 0:00:00 | Edward May | Missed Cobb salad | 303-956-1842 | Replace + BOG | 7372 | RC | |
| April 19 2023 0:00:00 | Rod Greer | Messed up Cobb salad | 303-520-6839 | Replace salad | ? | RC | |
| April 28 2023 0:00:00 | Melissa Dziuk | Gave her wrong food | 7134800167 | Free entree | 5303 | HKM | |
| January 19 1900 0:00:00 | |||||||
| April 29 2023 0:00:00 | Andrea Bradbury | missed a Egg Biscuit | 0 | Replace +BOG | 6505 | AL | |
| May 04 2023 0:00:00 | Jari | got wrong item, ordered egg white grilled | 719-200-4804 | Replace +BOG | no trans # | JT | |
| May 12 2023 0:00:00 | Justin Williams | Got grilled 8 ct. needed regular nugs | 303-847-5025 | 8 ct nugget and BOG | Q | MD | |
| May 12 2023 0:00:00 | Michelle weddock | Missed regular sandwich | Replace sandwich | 5768131 | md | ||
| May 22 2023 0:00:00 | Tammy walker | Southwest instead of Cobb | Replace cobb | 5791030 | md | ||
| May 24 2023 0:00:00 | Mary lee | Missed 8 count nugget | 720-315-3303 | Replace and bog | 5305 | Km | |
| May 26 2023 0:00:00 | Rob karp | Missed a 3 ct strip | 720-254-8395 | Replace entire meal and bog | 1005 | Km | |
| May 31 2023 0:00:00 | Nova wright | Missed a sandwich w/American | 303-898-0427 | Replace the whole meal and bog | 5810070 | Km | |
| May 31 2023 0:00:00 | Ralph ciarlanti | Got grilled instead of club | 970-485-3243 | Club and BOG | 513 | MD | |
| June 02 2023 0:00:00 | Colleen Warren | Missed wrap, wrong meal | 720-626-2970 | Replace meal + BOG | 5816398 | RC | |
| June 03 2023 0:00:00 | Jim Schmitt | Got wrong order | 303-968-0924 | Promo order | 5818083 | MD | |
| June 07 2023 0:00:00 | Gail Black | No bag of ice | 303-903-1008 | Refund | 1 | MD | |
| June 12 2023 0:00:00 | Kelly ingerbritson | Quality issue | 303-549-6126 | Replace 8ct nuggets, no bog | 5837607 | RC | |
| June 15 2023 0:00:00 | todd strong | Gave him cfa biscuit instead of CEC biscuit | 303-974-0300 | Replace CEC and bog | 3996 | Km | |
| June 16 2023 0:00:00 | Melissa adkins | Missed a 12 count nugget | 303-517-1170 | Replace and bog | 7526 | Km | |
| June 20 2023 0:00:00 | Trohe Ashley | Missed 2 sandwiches | 303-547-5781 | Replace and bog | 5854301 | Km | |
| June 21 2023 0:00:00 | Robert A | Missed medium mac and blue cheese | 816-824-3601 | Replace mac & Sandwich | 5855451 | RC | |
| June 23 2023 0:00:00 | Katelyn | Large unsweetened | 3036184984 | BOG/FreeDrink/Refund | 5861706 | Gc | |
| June 24 2023 0:00:00 | Jennifer Augstine | 2 cfa sandwich were burnt, not edible | 7205253469 | Replacement of 2 cfa sandwich's, and 2 bogs | 0 | BJC | |
| June 27 2023 0:00:00 | Patricia Vessa | Cold soup- 99 degrees | 3038859212 | Replace soup | N/A | Hkm | |
| June 28 2023 0:00:00 | Debbie Bailey | Missing 8 ct nuggets | 720-982-9022 | 8 ct nugget and BOG | 5873588 | MD | |
| June 17 2023 0:00:00 | Jeff B | Food fell out of bag. 2 deluxe meals and one 4 piece strips meal. | Replace meals. | md | |||
| ? | 2 bowls whe;mot filled all the way | Replace | Cs | ||||
| Chase | Spicy sandwich no pickle x2 | Replace both sandwiches | 754 | cs | |||
| July 12 2023 0:00:00 | Elena Aldridge | Club was “soaked” | 720-541-0504 | Replace club meal + BOG | 5903749 | RC | |
| David bustonette | Received wrong meal | Replace meal spicy sand meal + sweet tea add cookie | Bud | ||||
| Julie scola | Missed kids meal | 3035968740 | Replace kids meal + cookie | NH | |||
| July 15 2023 0:00:00 | Ty | Didn’t get Mac n cheese | 0 | Replace Mac | . | Bud | |
| July 15 2023 0:00:00 | Kenyon Willhous | Order messed up and recovery opportunity was initially missed | 303-748-2123 | Promo a meal | 5910489 | RC | |
| July 20 2023 0:00:00 | Janet williams | Missed a medium fry | 303-359-6107 | Replace fry and bog | 1616 | Km | |
| Replace + BOG | 5952121 | RC | |||||
| August 03 2023 0:00:00 | Mayra torres | Missing medium fruit cup (DT order) | 7206714671 | Medium Fruit cup | N/a | GC | |
| August 03 2023 0:00:00 | Jeremy | Wrong nuggets | 3036818044 | Replace grilled 12ct nuggets and shake | 5955337 | JP | |
| August 04 2023 0:00:00 | Tina litwiler | Missed a bec biscuit | 720-234-8238 | Replace BEC and bog | 5956500 | Km | |
| August 11 2023 0:00:00 | Valeri Larose | Missed 2 small fries and got sm sweet tea instead of sm unsweet | 303-522-4207 | Replace 2 sm fries and sm drink | 5974314 | RC | |
| 2023-08-12 | Megan | Missed ice cream cone | 3037266582 | Guest will return on another date to get ice cream cone | NA | AR | |
| 2023-08-14 | Nate | Missing Salad | 2698069150 | Salad and Spicy Deluxe | 9734 | Gf | |
| 2023-08-17 | Vanessa lintz | Milk was old in kids meal | 3039496488 | Replace kids meal with new white milk | 5988784 | Bc | |
| 2023-08-17 | Unknown (did not submit) | Missed market salad | 3039188774 | Replace salad | 5988393 | Bc | |
| 2023-08-31 | Corey Cavan | Missed sandwich | 3035489052 | Replace sandwich hppcs | 6021140 | Bc | |
| 9/2 | Jade | Missing spicy sandwich | 8179656937 | New sandwich + bog | 6027718 | Gf | |
| 9/15 | Nick Borrego | Missing BEC Muffin | 303-895-0390 | Breakfast sandwich and BOG | 3157 | MD | |
| 9/16 | John Stock | Ordered deluxe no cheese, got spicy deluxe with cheese | 720-620-8995 | Replace + BOG | 6057083 | RC | |
| 9/19 | Mayra Roman | String found in nuggets | 303-903-1601 | Replace kids meal + BOG | 6034271 | RC |