Complaint Log Searching

To update an existing guest complaint please click here.

Date
Guests Name
Our Mistake
Phone Number
Solution
Transaction #
Init.
Resolved Init.
January 05 2022 0:00:00Erik ValenciaMissed 3 stripReplace + BOG375TS
January 08 2022 0:00:00TestTest1111111111TEstTestTEst
January 12 2022 0:00:00Tiffany Cole or Mathew FreerMissed two shakes940-237-0532Replace both + BOG?RC
January 13 2022 0:00:00JenniferWe missed a 1-meal7205760408Replace one meal next time4706294AL
Jan 15th 2022Trae HanchettOrdered 2 large fries, got 2 mediums303-921-3259Rewards through spotlightLucas
1/19/22Amymissing spicy xtra picles7202728912Replace + Bog4720303Ru
1/28Rondelle MartinesMissing 12 count nugget720-231-0679Replace nuggets +BOG?MK
February 05 2022 0:00:00Kallie Hathaway Missed a spicy 575-447-6385Replace and bog2889Km
February 12 2022 0:00:00Amanda GreenMade Spicy Deluxe Wrong and gave wrong fries(205) 533-2981Replace Spicy Deluxe W/ American Cheese and Large Fry + BOG8764RC
February 08 2022 0:00:00AshaMissed kids milk and ice cream cup5514824650Replace and bog8883AJ
February 16 2022 0:00:00Sandy mundtGave a bacon biscuit instead of BEC biscuit 7202999054Replace and bog4658Km
02-16-2022Emily hamiltonMissing Cobb salad and lg fruit303.902.3298Replace salad and lg fruit and add strawberry shakeBUD
February 17 2022 0:00:00Scott DavisMissed spicy sandwich3036411325Replace and bog8691AJ
Febuary 17th, 2022 LunchSamantha MalachOrdered Cobb Sld. Grilled Nuggets, Gluten Allergy, received regular cobb, asked for replacement and breading was still on salad because niggets were just pulled off. With Gluten allergy this is unacceptable303-547-5453Upload rewards to app via spotlight, replace next salad as well when she visitsLT
February 22 2022 0:00:00KcMissed a hasbrowns 7202097357Replace it next time 200003183AL
February 23PaulaMissed Mac n chz3035495113Replace Mac n chz + bog4789939ru
February 24 2022 0:00:00Tiana GMissed cup of chicken noodle7209515682Replace4792640AJ
March 05 2022 0:00:00Ester RosaisilaMissed CnC ShakeReplace + BOG1716RC
March 5th, 2022Gail FosterOrdered chkn noodle got tortilla 7209873860Bowl of chicken noodle + BOG
March 15Michelle BiondiPaid for 12ct grilled and got 8ct.3033046691replace nuggets and BOG4827932BUD
March 2
March 28 2022 0:00:00Andrew JoseeckMini tray was cold720-885-2303Replace4854326RC
Kalie wellborneMissed spicy del5754476385Replace add cnc milkshake6726Bud
April 11 2022 0:00:00MarthaMissed 8 ct nugget4022509359Replace and bog84EAP
April 13 2022 0:00:00TomHe got wrong soup, he got ck tortilla soup instead ck noodles soup4156910763 ck noodle soup bowl (need to speak to him… no tortilla soup on day he said he got itGc
April 23 2022 0:00:00Kristen RMissed fry 7203459219Replace N/AAJ
April 25 2022 0:00:00JosephMissed a Southwest Salad7208107507Replace and Bog978EAP
April 25 2022 7;52Melissa BourrecChick fil a sandwich medium 720-542-7311Replace bog4921465Mk
May 05 2022 0:00:00BryceOrdered Grilled Club Sammy got Spicy Deluxe sammy3036561006Replace entree of choice and bog5524EAP
May 06 2022 0:00:00Joseph BurnesGiven the wrong salad, 2 weeks ago not given salad for the order placed720-810-7507Replace both Salads and Bog7947 and 978MK
Katrina AbbottDidn't get DRESSING for her dry salad. 3038778312Replace market dressing3758Bud
5/12/2022Cody DramerMissed Large Fry and Medium Fruit Cup3038776939Coupons 4961451LT
May 16 2022 0:00:00Erich MisgenMissed 8 reg nuggetsReplace nuggets + BOG4969838TS
May 24 2022 0:00:00Kim RaiMissing Mac n cheese3038114826Free Mac and cheese (M)4989025H.S.
May 27 2022 0:00:00Anthony curcioMissed cfa sandwich 720-318-1647Cfa & bog6949Km
Scott bReceived wrong sandwich needs Grilled sandwich no tomato Replace sandwich add choc shakeBud
May 30 2022 0:00:00Dawna AtencioMissed large Fry3033328862Replace + BOG5001047RC
June 04 2022 0:00:00Melissa ? She’s a doctorMissing 12 nuggets720-939-491912 nuggets and BOG3777MD
June 06 2022 0:00:00William WhiteheadMissing sandwich 720-724-0512Sandwich and BOG1MD
June 10 2022 0:00:00Julien Was given 8ct needed missed 30ct7198500974Give 30ct + cnc shake 6473bud
June 11 2022 0:00:00William FoxMissed side salad and medium fruit206-383-6909Replace + BOG5029410RC
June 14 2022 0:00:00Mariah taylorSouthwest salad was not full7206932054Replace and bog4184Km
June 14 2022 0:00:00Dianna Epstein Missed Large fry720-369-0094Resolve + BOG5034803RC
June 16amirmissed largegive fries stawberry shake1Bud
Jessica allowWrong order2 #1 meals large Coke large unsweetened 4 cfa sauce6384Bud
June 22 2022 0:00:00Emily masonMissed 8 ct nugget3039907276Replace and bog1136Km
June 25 2022 0:00:00Briefs jacobsenMissed a sandwich 3036188247Replace meal and bog8530Km
June 25 2022 0:00:00Wendy BowenMissed spicy sandwichReplace spicy and BOG9209TS